Waiter

Benvenuti a The Usual, an international and innovative hotel group that is committed to transform the hospitality industry into positive experiences for our guests, colleagues, and local communities. We are bringing travel as a force for good to Florence, with our first The Usual hotel outside the Benelux, planned to open in Q1 2027. 

You are a natural host and rhythm-keeper. You don’t just take orders, you curate memorable dining experiences, read the room effortlessly, and turn everyday service into genuine hospitality. You are an intuitive team player, and we trust you to bring the energy, showcase our menu, and look after our safe haven, The Usual Florence.

We believe in a new way of travelling, where all people feel welcome, connected and inspired to live more consciously, without sacrificing style or a great time together. We want to redefine hospitality and encourage conscious travel where sustainable choices are prioritized by offering fun, inclusive and mindful hotel experiences.  

Moments from the station and steps from Florence’s most iconic streets, you will find The Usual Florence. A hotel under construction with a focus of design and sustainability, that will offer 80 guests rooms, a lively new concept of wine bar with small Tuscan dishes, a library and amenities including fitness, art space and a lush inner courtyard.   

Working at The Usual Florence means being part of a passionate and international team. We encourage our people to take ownership, care for the world and people around them, and stay curious. Join us in challenging the status quo. 

As a Waiter, you'll help create the atmosphere that makes guests feel at home at The Usual. Working alongside your F&B and kitchen colleagues, you'll deliver genuine hospitality every day, helping to create memorable experiences for our guests. 

Some of your responsibilities include: 

• Prepare the restaurant for service, including mise en place and table set-up.
• Welcome guests and provide warm & genuine service throughout their visit.
• Serve food and beverages according to The Usual's service standards.
• Clear and reset tables efficiently during and after service.
• Ensure buffets, food displays and service stations remain clean, organised and well stocked.
• Support colleagues during breakfast, lunch and bar service to ensure smooth operations.
• Maintain cleanliness and hygiene standards throughout the restaurant and service areas.
• Take order and send them to bar and kitchen using a POS. 

We're looking for someone who enjoys working in hospitality and takes pride in delivering great service. You're a team player with a positive attitude, have an eye for detail and enjoy working in a dynamic environment where no two days are the same. Next to this, the following requirements apply: 

• Preferably 1-2 years of experience in Food & Beverage, hospitality or customer service. We also welcome enthusiastic personalities who are eager to learn.
• A passion for hospitality and providing excellent guest service.
• Strong communication and teamwork skills.
• An eye for detail and the ability to work efficiently in a fast-paced environment.
• Basic knowledge of food safety and hygiene standards (HACCP experience is a plus).
• Fluent in Italian & English; additional languages are a plus. 
• Availability to work flexible shifts, including mornings, evenings, weekends and public holidays. Shifts are usually from 7:00 – 15:00, 15:00 - 23:00 or 12:00-20:00
• You have a heart for sustainability and enjoy contributing to responsible hospitality.
• You are legally allowed to work in Italy.

• An annual salary of  24,100 EUR gross (includes 13th & 14th month). 
• 26 holidays to relax and unwind throughout the year.
• Pension contribution to take care of your old days.
• The unique opportunity to join a new hotel and set the foundations for our beautiful new location. 
• Contribution towards your commuting travel costs.
• A dynamic and collaborative work environment where your ideas are valued.
• Do you like your colleagues? Join us for get-togethers with food and beverages to strengthen those connections.
• Personal coaching based on (y)our goals, development and ambition.
• Discount for you and family while enjoying time off (relax, eat, sleep, meet, and play) in our hotels.
• Extra time off to volunteer with our charities.

The anticipated start date for this role is around mid February 2027 at the earliest.

Our hiring team is international, so please submit your application in English.